Return & Refund Policy

Last Updated: June 2026

At Giftomart, customer satisfaction is our priority. If you are not satisfied with your purchase, please review our return and refund policy below.

Returns

• Products can be returned within 7 days of delivery.
• Items must be unused, undamaged, and in their original packaging.
• Certain items such as personalized, customized, or clearance products may not be eligible for return.

Refunds

• Once the returned item is received and inspected, we will notify you of the refund status.
• Approved refunds will be processed within 5–7 business days to the original payment method.
• Shipping charges are non-refundable unless the return is due to our error.

Damaged or Incorrect Items

• If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with photos of the item.

Return Shipping

• Customers may be responsible for return shipping costs unless the item received is damaged, defective, or incorrect.

Contact Us

For return or refund requests, contact us:

Giftomart Support
Email: help@giftomart.in

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at shaan7485@gmail.com.